Frequently Asked Questions
  1. How do I place an order ?

    You can easily order and checkout through our products page. If you require more customisation options, please contact us here.

  2. What type of artwork files do you accept ?

    Your artwork needs to be in AI or SVG vector files. If you do not have a vector file, we recommend 300dpi or higher in either PNG or JPEG
    Alternatively we provide design services as well, check out Design Service for more information.

  3. What is the minimum order?

    Unisex and Kids cotton t-shirt the minimum is 1 piece.
    Jerseys, Polos and Facemasks, the minimum order starts from 10 pieces and above.
    All other products, the minimum order is at 200pcs unless stated otherwise on the product page.

  4. I need my order urgently

    Do speak to our representatives here in our capacity to assist with your deadline. Additional charges may apply.

  5. How are the prices quoted ?

    Prices are quoted based on the type of product, number of print placements, number of artwork colors and artwork print size. Our system automatically calculates when you upload your artwork.

  6. Can I get a sample before I proceed with the bulk order ?

    Sample kits can be purchased on our website here for our SaltyOrigins range only, selections limited to round neck t-shirts, oversized tee, microfiber jersey, honeycomb polo tee and corporate shirts. Alternatively, you can check out our gallery here and our YouTube channel here to see our products in action!

  7. What is the difference between SaltyBasics and SaltyOrigins?

    SaltyOrigins is our fully custom made to order shirts. These are the products that you are familiar with:

    • • It has a better fit.

    • • Allows for more customisation. (custom print, custom dye, detailing such as double stitch, backtape and more.)

    • • More colours available.

    • • Pre-production samples available. (Available in 7 working days after artwork confirmation.)

    SaltyBasics are ready-made mass manufactured apparel that are available in the market.
    • • Quick production turnaround time.

    • • Limited colours and customisation option.

    • • No pre-production sample.

    Find out more here:

  1. Can I order products that are not listed on your website ?

    Do let us know what you are looking for here and our representatives will get back to you on the products you are looking for.

  2. Can I provide my own products for you to print ?

    Sorry but we do not provide this service at this time. We source for the best quality materials and products in the market, so you can rest assured you’ll be getting a quality product.

  3. Are the product color and print colors on screen accurate ?

    The colors you see on your mobile / computer screen may differ due to different screen settings. If your artwork requires a specific print color please do share the PANTONE code with us.

  1. How do I pay for my order ?

    You may make payment via online banking / credit card / grabpay through our platform. Your order will begin production once we have received your payment.

  2. Do you accept credit terms ?

    Yes, it is only applicable to orders above 200pcs. Kindly put in your request, we will do a basic Know-Your-Customer (KYC) process and we will be in touch with you.
    Alternatively, you may proceed to check out with Grab Pay Later.

  1. Can I request a refund?

    Yes. You may request for a refund if the following conditions are met:

    • • Within 7 days of receipt

    • • Invoice is available

    • • Product in original condition

    Kindly refer to our Return & Refunds Policy for steps required.

  2. Can I reprint my rejected shirts?

    Yes. For reprint requests, it is subjected to fabric and stock availability. If the fabric and material is out of stock, it would be a refund instead. Kindly refer to our Returns & Refund Policy for more details.

  3. My refund has been approved. When will I be receiving money?

    We will require 10 - 14 business days for processing. Your refunds should be reflected in your account thereafter.

  1. How long does it take to receive my order?

    Our standard lead time from our production to delivery takes 7 - 10 business days to Malaysia and Singapore. For the rest of the world, depending on the location, it will take additional 5 - 10 business days. For orders with more customization, it will take an estimated lead time of 20 - 25 business days.

  2. Will I be notified when my order is shipped out?

    Yes! You can find your tracking code in your order page on the customer dashboard.

  3. Can I pick it up from your office?

    Self pick up is not available at the time being. We deliver your order directly from our warehouse

  4. My shipment has not arrived on expected delivery date

    Do contact your representative in charge or drop us an email with your order number at

  5. Can I change my delivery address?

    Please contact us for any change of delivery address requests. Delivery address cannot be changed once it has been dispatched for delivery. Last minute changes of delivery address are subjected to additional charges.

  6. Failed Delivery Attempt

    For failed delivery attempts due to missing delivery information / wrong address / no one present to receive the shipment etc, the delivery will be returned to us and we will contact you for a redelivery attempt. Additional charges are applicable for all redeliveries.

  7. My shipment is stuck in customs, who do I contact?

    Drop an email to stating your Order Number, Name, Contact Number and Shipment Tracking Code.

  8. Are you able to do international delivery?

    Yes we can and the delivery price is subject to end location. All duties and taxes (Except Singapore) will be borne by the receiver. For more information refer to our shipping policy under Import Duties & Taxes.

  1. Can I print Copyright and Trademark artworks?

    Please refer to our Policy here.

  2. What type of printing do you offer ?

    Please refer to our print methods page for available options.

  3. Is your print durable?

    We only use quality materials; our custom-made products usually can last for at least 50 washes. Please refer to our Apparel Care Guide to help protect and care for your apparels.

  1. 1. Turn your clothes inside out when putting them into the washing machine. Wash using cold water. Do not wash in heavy loads. For extra precaution, put your t-shirt into a washing bag before putting them into the washing machine.
  2. 2. The best way to dry your shirt is to turn it inside out and hang the garment to dry. Do avoid tumble drying in a dryer as the heat may cause shrinkage and also damage the prints on t-shirts. If tumble drying is needed, put it on a low heat setting.
  3. 3. Avoid using bleach and strong detergents as it may cause color bleeding and damage to the prints on your t-shirt.
  4. 4. Do not iron on the print directly. Turn it inside out and iron on a low heat setting. Put a piece of cloth in-between the iron and the print for extra precaution if you need to iron the prints.
  1. How do I save with Duty/Tax when I purchase with Saltycustoms?

    We possess the Certificate of Origin (CO) issued by Ministry of Investment, Trade and Industry (MITI), which confirms the authenticity and quality of our products. This certification shows that our goods meet international trade regulations and are made in a specific country. It can potentially lower costs for you and guarantees transparency and trust in our products. Your purchase from us is backed by this proof of excellence.

    By choosing to purchase with us, you not only benefit from the advantages of the Certificate of Origin but also gain the confidence and assurance that your purchase is a reliable and rewarding one.

    1. 1) Lower costs: It may help reduce import duties, making products more affordable.

    2. 2) Compliance: It ensures adherence to import regulations, avoiding delays or issues.

    3. 3) Quality assurance: It indicates the product's origin, providing confidence in its quality and authenticity.

    4. 4) Trust and transparency: It promotes transparency in trade, reducing the risk of counterfeit or misrepresented goods.

  2. What is the Certificate of Origin (CO)?

    The Certificate of Origin (CO) is an official document that certifies the country of origin of a particular product. In Malaysia, the Certificate of Origin is issued by the Ministry of Investment, Trade and Industry (MITI) or by chambers of commerce authorized by MATRADE.

  3. What are the T&C for Certificate of Origins?

    The terms and conditions of the Certificate of Origin can vary depending on the specific regulations and requirements of the issuing authority and the destination country. It includes but is not limited to:

    1. 1) Eligibility: The goods must meet the criteria specified by the issuing authority or the applicable trade agreements, such as minimum value thresholds, manufacturing processes, or specific rules of origin.

    2. 2) Verification: The issuing authority may conduct verification checks to ensure the accuracy of the information provided, including factory visits, document inspections, or sample testing.

  4. Which countries are applicable for this?

    The Certificate of Origin application is available for countries under the Free Trade Agreement (FTA) such as Brunei Darussalam, Cambodia, Indonesia, Laos, Myanmar, Philippines, Singapore, Thailand, and Vietnam.

  5. Do I need to pay for anything?

    No payment will be required to enjoy the benefit.